Introduction

Told is a trading name of Groupwear (Pty) Ltd (“we”, “our”, or “us”).

We respect your privacy. We collect and use personal information carefully, lawfully, and only where it is necessary to provide our services.

This policy explains how we handle your information when you visit our website, request a quotation, place an order, or otherwise interact with us.

By using our website, you agree to this Privacy Policy.

Information We Collect

We collect information that allows us to provide our services properly.

Information you provide:

• Name and surname

• Company name

• Email address

• Telephone number

• Billing and delivery addresses

• Order and quotation details

• Artwork, logos, and branding files

• Information submitted via contact or enquiry forms

Information collected automatically:

• IP address

• Browser and device information

• Pages visited and usage behaviour

• Cookies and analytics data

We collect only what is relevant to our business relationship with you.

How We Use Your Information

We use your information to:

• Prepare and manage quotations

• Process and fulfil orders

• Deliver products and services

• Communicate regarding enquiries or projects

• Provide customer support

• Improve our website and services

• Comply with legal and regulatory obligations

We do not sell personal information to third parties.

Direct Marketing & Follow-Up Communication

Where permitted by law, we may contact existing customers regarding products or services similar to those previously purchased.

We may also follow up on previous enquiries or orders to determine whether you require repeat or related services.

All marketing communication will:

• Be conducted in accordance with applicable data protection laws

• Relate to relevant products or services

• Include a clear option to opt out

You may request to stop receiving marketing communication at any time.

Lawful Basis for Processing

We process personal information on one or more of the following grounds:

• To perform a contract or provide a quotation

• To comply with legal obligations

• For legitimate business interests

• Where consent has been provided

Sharing of Information

We may share your information with trusted service providers where necessary, including:

• Payment processors

• Courier and logistics partners

• IT and hosting providers

• Professional advisors

These parties are required to handle your information securely and only for the purpose for which it was shared.

Payment Information

We do not store full credit card details on our servers. Payment transactions are processed through secure third-party payment providers.

International Data Transfers

Some of our service providers may store or process information outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Data Security

We take reasonable technical and organisational measures to protect your information from:

• Loss

• Unauthorised access

• Misuse

• Disclosure

While we take care, no online system can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy

• Comply with legal, tax, and accounting requirements

• Resolve disputes

Your Rights

You have the right, subject to applicable law, to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of personal information where legally permissible

• Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.