Before production begins, you will receive an official Order Confirmation Request outlining the final details of your order, including product style, colour, sizes, quantities, branding, and specifications.

By signing this document or providing written/email confirmation to proceed, you acknowledge and agree that:

• The Order Confirmation serves as the final and binding record of your order.

• All previous discussions, instructions, and amendments are superseded by this document.

• Production will proceed strictly according to the approved Order Confirmation.

It is the client’s responsibility to carefully review and verify all information before approval.

If the Order Confirmation does not comply with your requirements, you must notify us in writing before granting approval.

By approving your Order Confirmation, you confirm that:

• The style, colour, quantities, and sizes are correct.

• All branding elements, artwork, spelling, positioning, and branding methods are correct.

• You understand that samples provided are for size reference only and may differ from the final style ordered.

Groupwear is not responsible for incorrect sizes ordered and approved by the client.

• Colours may vary slightly from website images, catalogue images, digital mockups, or previously supplied items due to screen calibration, lighting, fabric types, and production processes.

• Fabric dye lots may differ between production runs.

• We cannot guarantee that re-ordered products will be identical to previous orders as we work with various suppliers and manufacturers.

Minor variations do not constitute a defect.

All products supplied by Groupwear are custom-made or branded to the client’s specification.

In accordance with applicable provisions of the South African Consumer Protection Act (CPA), customised or personalised goods manufactured according to a client’s specific instructions are not eligible for return or refund where:

• The goods were produced in accordance with the approved Order Confirmation; and

• The goods are free from manufacturing defects.

Because customised products cannot be resold or repurposed, Groupwear does not offer refunds, returns, or exchanges on approved and correctly produced orders.

No returns will be accepted where delivered products correspond with the signed Order Confirmation.

If Groupwear produces goods that materially deviate from the signed Order Confirmation, we accept responsibility and will, at our discretion:

• Rectify the defect; or

• Replace the affected items.

Claims must be submitted in writing within 7 (seven) days of receiving the goods.

Groupwear will not be held responsible for any errors appearing on the signed Order Confirmation that were approved by the client.

By signing the Order Confirmation or providing written/email instruction to proceed, you:

• Authorise Groupwear to commence production.

• Confirm that all details are correct.

• Accept that this document constitutes the final production instruction.

7.1 Unbranded Samples

Unbranded samples may be purchased online or through a Groupwear consultant.

Samples may be:

• Collected from the designated warehouse; or

• Delivered via courier at the client’s expense.

Unbranded samples may be returned within 7 (seven) business days from the date of purchase for a credit or refund of the sample item value only, provided that:

• The items are returned in their original packaging;

• The items are unused, undamaged, and in resalable condition; and

• Return courier costs are borne by the client.

Groupwear reserves the right to refuse returns where packaging is damaged or where items are not in original condition.

Samples with a value of less than R150.00 (excl. VAT) are non-returnable.
Samples with a value exceeding R150.00 (excl. VAT) may be returned within 7 (seven) business days, subject to inspection and approval. No credits or refunds will be processed after this period.

All sample orders marked for collection must be collected within 5 (five) business days of notification. Failing collection within this period, the order may be cancelled and returned to stock.

7.2 Branded Samples

Branded samples are available for selected products upon request and subject to feasibility.

Due to the customised nature of branded samples:

• Branded samples are non-returnable.

• No credits or refunds will be issued on branded samples under any circumstances.

7.3 Non-Returnable Sample Categories

For hygiene, safety, and product integrity reasons, the following samples are strictly non-returnable:

• White garments

• Drinkware items

• USB devices and power banks

• Workwear incorporating reflective tape

• Gift sets

• Samples with individual prices under R40 excl. VAT

These items cannot be returned for credit or refund once ordered.

All garment measurements are subject to reasonable manufacturing tolerances.

A size variance of approximately 2cm (plus or minus) may occur across key measurements. Such deviations are considered commercially acceptable and do not constitute defects.

These variations may arise due to standard production factors, including but not limited to:

• Fabric movement during cutting

• Natural textile characteristics

• Seam construction tolerances

• Batch production differences

Garments falling within this tolerance range shall be deemed compliant with specifications.

By signing the Order Confirmation, you grant Groupwear permission to capture and use images and/or videos of your order during production and after completion for marketing purposes, including:

• Social media platforms

• Website content

• Digital and printed promotional materials

No private or sensitive personal information will be disclosed without prior written consent.

If you do not consent to marketing usage, this must be communicated in writing prior to production.

Groupwear shall not be liable for:

• Incorrect information supplied or approved by the client.

• Variations inherent in textile manufacturing, dye lots, or supplier changes.

• Client-approved spelling, artwork, sizing, or branding errors.

Our maximum liability is limited to the rectification or replacement of incorrectly manufactured goods where Groupwear is demonstrably at fault.

• These Terms and Conditions are governed by the laws of the Republic of South Africa, including applicable provisions of the Consumer Protection Act (CPA).